As an e-commerce seller, I use Payoneer to receive payments. On November 5, 2024, I was asked to submit a screenshot of my Amazon store’s website, which I did. However, on November 11, 2024, they rejected it without explanation.
I searched online to understand what was wrong since Payoneer provided no details. I corrected the issue and sent a new screenshot on November 22, 2024, which has been stuck in review ever since. There have been no new document requests, yet on January 31, 2025, Payoneer suddenly blocked my account, claiming I had "missing documents."
I have $700 stuck in my account, and my business payments have been disrupted. Despite sending detailed emails with screenshots, I have received no response for over 10 days. I continue to email daily, but nothing is being resolved.
How can a financial platform operate this slowly and ignore urgent account issues? Payoneer, fix this now! Unblock my account and release my funds immediately!
Dear Payoneer Support Team, Client ID: 97912834 Since July 22, 2025, I’ve been experiencing a critical issue with my Payoneer account. A persistent error labeled "Receiving Account Survey Under Review" is preventing me from conducting any transactions. Additionally, I receive the following warning...
Payoneer has suddenly placed a block on my account without providing any explanation. All of my documents are complete, verified, and up to date. Despite this, my access to the account has been restricted, and the funds inside are being held without any clear justification. When I contacted customer...
I’m a Payoneer user (Customer ID: 93675109) and my receiving accounts have been under review since March 14, 2025. The system continues to show “Receiving accounts survey under review”, and I have submitted all the requested documents completely and correctly. It’s been well over a week, and I have...
Payoneer has blocked the money I got from Etsy, which is a frustrating situation for me. Even though I sent all the necessary paperwork, the problem hasn't been solved. I haven't been able to get to my money for a month now. I'd appreciate it if you could help me figure this out. Payoneer says that ...
I'm having a massive problem with the refund of my $500. After my Payoneer account was closed, a refund was supposedly sent from Amazon.com. However, now Amazon is claiming the payment was completed, while Payoneer is denying any knowledge of such a payment. I'm caught in the middle, and my $500 is ...
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