I'm trying to upload my documents for identity verification on Payoneer, but the instructions are confusing, and the system keeps rejecting my files. What might I be doing wrong?

I have been unable to access my Payoneer account for about 10 days. When I try to log in, the verification code is sent to my old phone number, which I no longer have access to. My account currently has a balance of approximately $400, and I urgently need to withdraw the money for an upcoming paymen...

I applied to verify my Payoneer account about a week ago, but the process is taking much longer than expected, and I still haven’t received any response. After submitting my application, no additional documents or information were requested, yet my account remains unapproved. This delay has disrupt...

On September 7, 2025, I attempted to withdraw $400 that my client deposited into my Payoneer account. However, the system displayed an unusual warning stating that I must first deposit an additional $200 in order to complete the withdrawal. At the same time, my account shows a notification that says...

On August 28, 2024, I submitted a request to remove the phone verification on my Payoneer individual account. My request was logged under Payoneer Reference Number: 250901-021988. Through this ticket, Payoneer asked me to provide my registered address details, which I promptly submitted. However, d...

My Payoneer account was closed by mistake. During the identity verification process, I accidentally uploaded the wrong document without realizing it. Later, I attempted to correct this by uploading the proper documents, but instead of allowing me to fix the issue, my account was permanently closed o...

Dear Payoneer Support Team, Client ID: 97912834 Since July 22, 2025, I’ve been experiencing a critical issue with my Payoneer account. A persistent error labeled "Receiving Account Survey Under Review" is preventing me from conducting any transactions. Additionally, I receive the following warning...

I am experiencing a significant delay with my Payoneer account; specifically, my recipient accounts survey has not been approved. I've been waiting for a week now, and there has been no progress or communication regarding its status. My customer ID is 97014281. This unresolved issue is causing cons...

I’m incredibly frustrated with Payoneer’s verification process. I first submitted my verification on May 6, and it was rejected. On May 7, I uploaded a valid address verification document, expecting a prompt response as the system usually replies within a few hours—either approved or rejected. But t...

I’m a Payoneer customer (Customer ID: 48950203) and I’ve been stuck in verification limbo despite submitting completely accurate and valid information. My documents have been uploaded correctly, yet the Verification Center refuses to approve them, and my funds remain on hold. I’ve been trying to re...

As an e-commerce seller, I use Payoneer to receive payments. On November 5, 2024, I was asked to submit a screenshot of my Amazon store’s website, which I did. However, on November 11, 2024, they rejected it without explanation. I searched online to understand what was wrong since Payoneer provided...

I’ve been trying to verify my Payoneer account for weeks now, but nothing works. I’ve opened multiple tickets, but none of them have helped me get any closer to a solution. The Verification Center doesn’t seem to function at all, and there’s no live support available. What’s even worse is that there...

I lost access to my Payoneer account because I changed my phone number and could no longer recover my email. I reported this issue to Payoneer via email, explaining my situation in detail. They requested a video of my ID and front-and-back photos for verification, which I promptly sent. They assure...

Hello, I created a Payoneer account for eBay and completed all the necessary verifications, but I’ve been experiencing issues with the address verification for days. I am eager to start using eBay, but this verification process is causing significant delays and frustration due to system issues. I ha...

Money was deposited into my Payoneer account, but it hasn't appeared in my bank account after I initiated a withdrawal. I tried to contact customer service for assistance, but since there is no contact number for Turkey, I couldn't reach anyone. I'm extremely frustrated because I don't understand wh...

I'm experiencing ongoing difficulties with accessing my Payoneer account. Even though I entered the correct phone number, I am unable to log in. I currently have $50 in my account that I need to withdraw, but unfortunately, I am unable to access it at the moment. It is important that you address thi...

I tried to open a Payoneer account, but unfortunately, my identity verification was rejected not once, but twice. At last, the verification was successful. I submitted my bank statement for address verification, which includes all the necessary information such as my address and the date. However, i...

Payoneer employs highly unethical business practices and unjustly withhold people's funds. They are untrustworthy. 1. I transferred the money and spent the entire day on February 29th providing them with ID and bank documents. Each time they requested more documents, rejecting those I sent without v...

I received $102 from my customer, but after two fees were deducted by Payoneer, I ended up with only $57.45. I was not aware of these fees beforehand: a withdrawal fee of $15 for sums less than $750 and an annual account fee of $29.95. In addition, I had applied for Payoneer cards, both virtual and ...

Amazon has sent money to my Payoneer account, but unfortunately, they have been experiencing difficulties in transferring the funds to my bank account for the past 10 days. They continue to delay, and I am still uncertain about the timeline for receiving my money. Is it possible to address this matt...

I created a Payoneer account and diligently provided all the necessary documents, but unfortunately, they were repeatedly rejected and my account was ultimately closed. Upon receiving their reply, it was made clear that the email would not be reopened under any circumstances. They seem to struggle w...

My bank document was not accepted by Payoneer and the cents that I transferred from Payoneer to Deniz Bank in order to verify the bank document were entered incorrectly, which resulted in my account being flagged as suspicious. As a result, I am filing a complaint against Payoneer. There is no instr...

For the past 9 days, despite sending various legal documents every other day to get our Payoneer company account approved, they keep rejecting our documents with the same 'bot-like' responses. We've submitted the account verification documents specified for the U.S. region on their support pages and...

As a TikTok content producer, I rely on active broadcasting to earn income. I chose Payoneer to receive payments, and while I completed the identity verification process successfully, the bank document verification is causing me headaches. My funds are suspended, and it has been a week without any r...

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I am attempting to sign up for Payoneer, but when it comes time to verify my phone number, I am unable to get the verification code. I keep receiving a generic error (3006) message. When I called customer service, they informed me that I already had a Payoneer account, which is not the case, can't b...

Hello, my customer ID number is 25317557, and I'm writing because I'm worried that my identity verification process is taking too long. I sent a picture of my ID card to the verification center on February 5, 2023, but it is still being looked at and I haven't heard anything about how things are goi...