I purchased a bus ticket for June 10 from Amsterdam to Bruges, but the bus was canceled. I did not receive any email about the cancellation. My reservation number is 3235589628. After that, I planned to travel by train instead, but the trains were canceled yesterday due to a strike. In total, I want a refund of €95.88 to my credit card.
All of my travel plans had to change. I also had a bus trip from Bruges to Paris today that cost €19.98, and I want that refunded as well. FlixBus cancels buses whenever they want, and the Omio app sends me messages like “Welcome to Bruges,” yet it does not show any information about the canceled bus.
I request that all of these charges be refunded to my credit card as soon as possible. FlixBus has truly been a disappointment.
I booked a Paris to Amsterdam ticket for January 28, 2025, through Omio, thinking it was a reliable platform. However, my ticket was suddenly canceled, and despite paying in full, I was told that Omio is in a legal dispute with Eurostar. Why am I, as a paying customer, being affected by this? It ha...
I purchased a flexible ticket on Omio for the Paris – Brussels – Bruges train route. When my travel plans changed, I contacted the support team through the app, and they told me that I needed to modify my ticket and create a new reservation. Following their instructions exactly, I purchased the new ...
On July 22, 2025, we were scheduled to travel using the bus ticket we purchased through the Omio app for a FlixBus trip at 14:00. Our first ticket number was 326 209 5415. The bus was first delayed to 14:15, and then it never arrived at all. The next available trip was at 15:10, and when another bus...
On November 15, 2024, I booked a 10:30 PM Omio bus from Marseille to Barcelona, but I have now been waiting for over six hours, and the bus never showed up. To make things worse, the bus station closed at 1:00 AM, and we were forced out onto the street in the middle of the night with no assistance. ...
I booked a Rome to Florence bus ticket for January 26, 2025, through Omio, and I paid extra for the cancellation and change option. However, when I tried to cancel, I was told that the ticket is non-refundable, even though I specifically paid for a flexible fare. I contacted Omio’s customer service...
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