On September 11, 2024, I had a valid ticket for the Valencia-Madrid Renfe Avlo train at 09:32. However, when I arrived, the staff scanning tickets claimed my ticket was canceled. Despite repeatedly showing my valid ticket, they refused to let me board unless I purchased a new one on the spot.
A month prior, I had requested only my extra baggage fee (10€) be refunded, which Omio confirmed would not affect my ticket. However, they canceled my entire booking without informing me. At the station, under pressure and fearing I’d miss my flight, I was forced to pay 45€ for a new ticket, even though the standard fare was only 7€.
The station staff dismissed my concerns, falsely stating that Renfe does not work with Omio and refused to help. Their English was insufficient, so I even tried Spanish translation to explain my issue, yet they didn’t bother to look at my phone screen or assist me properly.
Since then, I have contacted Omio multiple times, but they ignore my emails and customer service requests. Before this issue, they responded immediately to inquiries, but now they are avoiding me, seemingly aware of their mistake.
I am owed 55€ (45€ ticket + 10€ baggage fee), and I demand a full refund immediately. If Omio continues to ignore me, I will escalate my complaint on every possible platform. I refuse to let this go until my money is returned!
I purchased a flexible ticket on Omio for the Paris – Brussels – Bruges train route. When my travel plans changed, I contacted the support team through the app, and they told me that I needed to modify my ticket and create a new reservation. Following their instructions exactly, I purchased the new ...
On July 22, 2025, we were scheduled to travel using the bus ticket we purchased through the Omio app for a FlixBus trip at 14:00. Our first ticket number was 326 209 5415. The bus was first delayed to 14:15, and then it never arrived at all. The next available trip was at 15:10, and when another bus...
On November 15, 2024, I booked a 10:30 PM Omio bus from Marseille to Barcelona, but I have now been waiting for over six hours, and the bus never showed up. To make things worse, the bus station closed at 1:00 AM, and we were forced out onto the street in the middle of the night with no assistance. ...
I booked a Paris to Amsterdam ticket for January 28, 2025, through Omio, thinking it was a reliable platform. However, my ticket was suddenly canceled, and despite paying in full, I was told that Omio is in a legal dispute with Eurostar. Why am I, as a paying customer, being affected by this? It ha...
I had a ticket purchased through the Omio app to travel from Vienna to Prague. Before boarding, I showed my ticket to an employee of the train company and told him I wanted to leave 2–3 hours earlier. When I asked which train I could take, he told me to board the 10:49 train. After being on the trai...
Comments