I purchased your Nutella 400 g jar on 11/23/2025. I wanted to collect points using the promotional code inside the lid and take advantage of the campaign rewards. However, the last character of the code printed on the bottom of the jar is completely faded and unreadable — it is not even clear whether it is a letter or a number. Because of this, I cannot enter the code correctly into the system and am unable to benefit from the promotion.
This situation has caused inconvenience, and I am unable to participate in the campaign in the way I am entitled to. I request that my issue be resolved and that I be provided with the necessary support to benefit from the promotion.
Yesterday, I purchased a large jar of Nutella and noticed a gritty, firm texture inside the product. Even though the jar was newly opened, the consistency was completely different from what I am used to. The expiration date shows 2026, and I stored the product under proper conditions. However, in it...
On March 22, 2023, I purchased a jar of Nutella, but it contained some particles. Take a look at the photos I've uploaded to see what I mean. The jar is clearly unfit for consumption, and I will return it. But first, I'd like to share this with everyone here. I also informed the customer service lin...
While consuming the 750 g jar of Nutella I purchased from Amazon, I found a hard object inside the product. I encountered this hard piece while eating it, and afterward I experienced nausea and vomiting. This was extremely concerning from a food safety standpoint. The incident occurred on 11/26/202...
Firstly, I have been purchasing Nescafe products in bulk, often attracted by the various promotional campaigns advertised on the packaging. However, I have repeatedly encountered instances where the promised campaign codes are missing from the packages. This is not only misleading but also frustrati...
I wanted to redeem the points I collected through Nutella’s under-the-lid promotion. After purchasing Nutella products for a long time, I accumulated a total of 5,525 points, and I tried to use them on both the official campaign website and the mobile app. However, even when new rewards appear in st...
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