I have been using the Nutella mobile app in Türkiye for a long time and regularly collecting points by entering the codes of the products I buy. In the past, I was also earning 25 points once a week by submitting a recipe, but for about the last six months I have not been receiving any points from my recipe submissions, even though I continue to participate as before. In addition, I believe there is a problem with the gifts in the app. It looks like there is only one sample gift shown as available, and many people are trying in vain to win it. When I finally selected a gift, the system gave an error and I could not receive it, and despite this error, points were deducted from my account. I have contacted your customer service / app support about the missing points and the gift error, but the problem still continues. I am disappointed and I am seriously considering switching to local and national alternatives instead of Nutella. I kindly request that my missing points and the points lost due to the gift selection error be checked and refunded, that the technical issue in the gift selection process be resolved, and that clear information be provided about the real availability and number of gifts in this campaign.
I wanted to redeem the points I collected through Nutella’s under-the-lid promotion. After purchasing Nutella products for a long time, I accumulated a total of 5,525 points, and I tried to use them on both the official campaign website and the mobile app. However, even when new rewards appear in st...
I have accumulated 3,975 points in the Nutella app over the past year, and I have been trying to redeem these points first for the Nutella knife and then for the Nutella sweater, but I still haven’t been able to get either item. The moment I receive a restock notification, I immediately open the app...
I have been using the Nutella app for a long time, and I currently have nearly 4,000 points accumulated in my account. I especially want to redeem my points for the Tefal crepe pan and the holiday sweater rewards, and I even receive notifications when they become available. However, the moment these...
I have been following Nutella’s sweater campaign for a long time. Whenever the sweaters come back in stock, I immediately open the app, but within seconds I get a “no stock available” warning and the item appears to be sold out instantly. I have been experiencing this for days—actually for almost a ...
I recently attempted to redeem a gift code on the PlayStation Store, but I continuously encounter an error message during the process. The last time I successfully used a code was over two months ago, so this is not a repeated or recent code entry issue. Frustrated by this problem, I tried reaching...
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