I scheduled a trial lesson for my daughter with Novakid, and she was very excited. The platform kept sending me messages and emails leading up to the session, but just three minutes before the lesson was supposed to start, the teacher canceled it. This was incredibly disappointing, both for me and my daughter, who was looking forward to it.
To make matters worse, the next available lesson was scheduled five days later, which is unacceptable for a platform that claims to prioritize customer experience. How can such a poorly managed system exist? I demand Novakid improve their scheduling process to ensure this doesn’t happen to others and compensate us for the frustration and lost time.
I purchased a 48-hour lesson package from Novakid, and everything was planned out in advance. We completed two lessons, but then I noticed that all scheduled times and teachers were arbitrarily changed without any consultation. How is it acceptable to make such changes without informing the customer...
In the last month and a half, my scheduled English lessons with my 6-month Novakid subscription have been consistently canceled, forcing me to continually reschedule. The ongoing interruptions have created significant difficulties in achieving any level of consistency or advancement in the lessons. ...
I want to cancel my Novakid membership, but it’s impossible to reach anyone for assistance. My child did not enjoy the lessons, and we can’t book the teachers we want when we want. This platform does not deliver on its promises, and now I’m stuck with a membership I don’t want. Customer service is c...
Today, I logged into Novakid to schedule lessons for my son, which I had already paid for in full. However, when trying to set the class time, a message appeared stating I needed to repurchase the lessons. To my shock, all the lessons I painstakingly saved for—sacrificing other essentials for my chi...
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