Today, I logged into Novakid to schedule lessons for my son, which I had already paid for in full. However, when trying to set the class time, a message appeared stating I needed to repurchase the lessons. To my shock, all the lessons I painstakingly saved for—sacrificing other essentials for my child’s education—had been reset.
The company claims this occurred because I didn’t log in for the past three months. Yet, they failed to notify me beforehand via email or message about this policy or its impending consequences.
I demand the immediate reinstatement of the lessons I purchased. As a paying customer, I expect better communication and resolution from Novakid. Please address this issue promptly.
I signed up for Novakid to support my son’s English learning journey, but unfortunately, he didn’t enjoy either the group classes or the one-on-one sessions. He couldn’t connect with the platform and quickly lost interest. Naturally, I decided to cancel our membership before the next billing cycle—b...
I purchased a 48-hour lesson package from Novakid, and everything was planned out in advance. We completed two lessons, but then I noticed that all scheduled times and teachers were arbitrarily changed without any consultation. How is it acceptable to make such changes without informing the customer...
I scheduled a trial lesson for my daughter with Novakid, and she was very excited. The platform kept sending me messages and emails leading up to the session, but just three minutes before the lesson was supposed to start, the teacher canceled it. This was incredibly disappointing, both for me and m...
I have been paying for my Novakid membership every month without fail, yet for both October and November, I was not allowed to select lessons for a full week each time. Despite paying the full fee, they deny my access and claim I don’t have the right to choose lessons. I have been trying to explain ...
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