I signed up for a Novakid membership for my child, starting with a trial class. However, the class was unusable as the instructor’s camera never turned on, even though my camera and audio worked perfectly. This experience has left me doubting the platform’s reliability.
Additionally, I have concerns about the safety of my child’s data, as I’ve heard claims that children’s images may be used without consent. I want to cancel my membership immediately but have not been provided clear guidance on how to do so. Novakid must address this issue and improve its service quality and transparency. I expect a prompt response and assistance with canceling my membership.
I signed up for Novakid to support my son’s English learning journey, but unfortunately, he didn’t enjoy either the group classes or the one-on-one sessions. He couldn’t connect with the platform and quickly lost interest. Naturally, I decided to cancel our membership before the next billing cycle—b...
I want to cancel my Novakid membership, but it’s impossible to reach anyone for assistance. My child did not enjoy the lessons, and we can’t book the teachers we want when we want. This platform does not deliver on its promises, and now I’m stuck with a membership I don’t want. Customer service is c...
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