I created a membership on Novakid for my daughter, but she no longer wants to continue with the lessons. Despite this, I’m unable to cancel the subscription. Every month, my card is charged automatically, and there’s no clear way to stop the recurring payments. It feels like we’re being forced to stay subscribed against our will.
What’s even more frustrating is the lack of customer support—there’s no phone number to call, and reaching a real person is nearly impossible. I’ve tried everything to cancel, but the platform makes it incredibly difficult on purpose.
I demand that my membership be canceled immediately and that the most recent payment be refunded. If this issue is not resolved promptly, I will file a complaint with Consumer Protection and begin legal action. Novakid, you cannot continue charging people for services they no longer use without giving them the option to opt out.
I want to cancel my Novakid membership, but it’s impossible to reach anyone for assistance. My child did not enjoy the lessons, and we can’t book the teachers we want when we want. This platform does not deliver on its promises, and now I’m stuck with a membership I don’t want. Customer service is c...
I signed up for Novakid to support my son’s English learning journey, but unfortunately, he didn’t enjoy either the group classes or the one-on-one sessions. He couldn’t connect with the platform and quickly lost interest. Naturally, I decided to cancel our membership before the next billing cycle—b...
When I signed up for Novakid, it clearly stated that there was a 14-day free cancellation period. I intended to try the service for a month first, just to see if it was the right fit. However, without my clear consent, they signed me up for a 6-month automatic payment plan. Now, I can’t reach anyon...
My Novakid Standard Package membership started on March 24, 2025. After the initial six-month period ended, the membership was renewed without my cons...
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