On September 19, 2025, I contacted Novakid’s WhatsApp support line to inquire about an English language course package for children — consisting of 4 lessons per week and a total of 96 lessons over 6 months. I was quoted a price of ₺5,306 per month. However, when I asked again about the same package on October 7, I was told the new price was ₺6,064 per month.
When I asked about the price difference, I was told that prices had been updated as of September 1. I then forwarded the message showing the price I received on September 19 and asked, “If prices changed on September 1, why was I still given the old price on September 19?” No clear explanation was provided, and during the conversation, I also received careless and unprofessional responses from the representative.
I didn’t make any payment; I was only asking for information, and all communication took place via WhatsApp. This is the first time I’ve experienced such an issue, and it made me question the transparency and professionalism of Novakid’s pricing policy and customer communication.
I request a clear explanation from Novakid’s head office regarding why the price quoted to me on September 19 was not honored, and I would also like a formal follow-up concerning the poor customer experience I encountered during this process.
I had been using an online English lesson package from Novakid. After my six-month plan expired, I made sure to cancel the renewal, but on October 8, 2025, my membership was renewed automatically, and 2,860 ₺ was charged from my account without permission. Following this, I tried to contact Novakid...
I'm seriously disappointed with the communication—or lack thereof—from Novakid. I purchased a 12-week language course starting June 30, with three lessons scheduled per week. However, when I log into my account, the system shows that my subscription will end on August 20, 2025, which doesn’t align w...
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I purchased a Novakid lesson package on October 13, 2024, after a trial class. However, I immediately changed my mind the same day due to the price and reviews I later read. I tried to cancel right away, but there was no customer support number to call. No response on WhatsApp, and when I emailed, t...
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