I purchased a Novakid lesson package on October 13, 2024, after a trial class. However, I immediately changed my mind the same day due to the price and reviews I later read. I tried to cancel right away, but there was no customer support number to call. No response on WhatsApp, and when I emailed, they replied the next day saying, “You will be called within 1-3 business days.”
Now, I feel like they are deliberately stalling to push me past the 14-day refund window. It is completely unacceptable to make cancellation this difficult, especially for something I decided against within hours.
I demand an immediate cancellation and refund today!
I want to cancel my Novakid membership, but it’s impossible to reach anyone for assistance. My child did not enjoy the lessons, and we can’t book the teachers we want when we want. This platform does not deliver on its promises, and now I’m stuck with a membership I don’t want. Customer service is c...
I purchased a 48-hour lesson package from Novakid, and everything was planned out in advance. We completed two lessons, but then I noticed that all scheduled times and teachers were arbitrarily changed without any consultation. How is it acceptable to make such changes without informing the customer...
On September 19, 2025, I contacted Novakid’s WhatsApp support line to inquire about an English language course package for children — consisting of 4 lessons per week and a total of 96 lessons over 6 months. I was quoted a price of ₺5,306 per month. However, when I asked again about the same package...
Comments