Two weeks ago, I purchased individual English lessons for my daughter through Novakid. Despite clearly selecting one-on-one sessions during the sign-up and payment process, we’ve been directed exclusively to group classes from the very beginning. This is not what I paid for, and every month Novakid continues to charge my credit card ₺3.514.
I tried to reach customer service to fix the issue, but I couldn’t find a working phone number or any real-time support. It's unacceptable that there's no way to talk to an actual representative for a service we’re actively paying for.
We signed up specifically for individual tutoring sessions, not group lessons. I expect Novakid to remove us from the group class setup and activate the private sessions we paid for immediately. This issue needs to be addressed without further delay, and I expect full access to the service as promised.
I signed up for Novakid to support my son’s English learning journey, but unfortunately, he didn’t enjoy either the group classes or the one-on-one sessions. He couldn’t connect with the platform and quickly lost interest. Naturally, I decided to cancel our membership before the next billing cycle—b...
I had been using an online English lesson package from Novakid. After my six-month plan expired, I made sure to cancel the renewal, but on October 8, 2025, my membership was renewed automatically, and 2,860 ₺ was charged from my account without permission. Following this, I tried to contact Novakid...
On September 19, 2025, I contacted Novakid’s WhatsApp support line to inquire about an English language course package for children — consisting of 4 lessons per week and a total of 96 lessons over 6 months. I was quoted a price of ₺5,306 per month. However, when I asked again about the same package...
I purchased an English lesson package from Novakid for my daughter. Unfortunately, we couldn’t attend the lessons due to our schedule, and no refund was provided for the unused classes. To make matters worse, after the package expired, Novakid renewed it and charged my card without my consent or any...
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