I purchased intermediate one-on-one English lessons from Novakid for my 12-year-old child. However, for the past month, our lessons have been constantly canceled due to frequent teacher changes, and we were unable to attend several of our scheduled classes. Because of these disruptions, I decided to cancel our membership. During a chat with a Novakid live support representative, I was told that we could still use the remaining 24 lessons even after cancellation. These lessons are worth approximately ₺15,000, so I rescheduled and began using them again over the next few days.
However, yesterday I received another message stating that, because my membership had been canceled, all my remaining lessons were now deactivated. I find it completely unfair that I am not allowed to use lessons I already paid for. When I contacted support again, I was told that I could only use the remaining lessons if I reactivated my membership, which is unreasonable.
I am requesting that my unused lessons be reactivated so my child can complete them, or alternatively, that the payment for the 24 lessons be refunded. This situation has caused significant inconvenience and disappointment, especially after paying in advance.
Two weeks ago, I purchased individual English lessons for my daughter through Novakid. Despite clearly selecting one-on-one sessions during the sign-up and payment process, we’ve been directed exclusively to group classes from the very beginning. This is not what I paid for, and every month Novakid ...
I had been using an online English lesson package from Novakid. After my six-month plan expired, I made sure to cancel the renewal, but on October 8, 2025, my membership was renewed automatically, and 2,860 ₺ was charged from my account without permission. Following this, I tried to contact Novakid...
In the last month and a half, my scheduled English lessons with my 6-month Novakid subscription have been consistently canceled, forcing me to continually reschedule. The ongoing interruptions have created significant difficulties in achieving any level of consistency or advancement in the lessons. ...
I purchased a 48-hour lesson package from Novakid, and everything was planned out in advance. We completed two lessons, but then I noticed that all scheduled times and teachers were arbitrarily changed without any consultation. How is it acceptable to make such changes without informing the customer...
I'm seriously disappointed with the communication—or lack thereof—from Novakid. I purchased a 12-week language course starting June 30, with three lessons scheduled per week. However, when I log into my account, the system shows that my subscription will end on August 20, 2025, which doesn’t align w...
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