I had been using an online English lesson package from Novakid. After my six-month plan expired, I made sure to cancel the renewal, but on October 8, 2025, my membership was renewed automatically, and 2,860 ₺ was charged from my account without permission.
Following this, I tried to contact Novakid’s customer service, but there was no available phone number, and although I sent messages through WhatsApp, I never received a response. My account is registered under the email address n************@gmail.com**.
This is the first time I’ve experienced such an issue, and it has caused unnecessary stress and inconvenience. I request the immediate cancellation of my Novakid membership and a full refund of the 2,860 ₺ that was withdrawn from my account without authorization.
My Novakid Standard Package membership started on March 24, 2025. After the initial six-month period ended, the membership was renewed without my cons...
On September 19, 2025, I contacted Novakid’s WhatsApp support line to inquire about an English language course package for children — consisting of 4 lessons per week and a total of 96 lessons over 6 months. I was quoted a price of ₺5,306 per month. However, when I asked again about the same package...
I purchased an English lesson package from Novakid for my daughter. Unfortunately, we couldn’t attend the lessons due to our schedule, and no refund was provided for the unused classes. To make matters worse, after the package expired, Novakid renewed it and charged my card without my consent or any...
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