I Face Billing Confusion and Customer Support Neglect with Novakid Subscription

I'm seriously disappointed with the communication—or lack thereof—from Novakid. I purchased a 12-week language course starting June 30, with three lessons scheduled per week. However, when I log into my account, the system shows that my subscription will end on August 20, 2025, which doesn’t align with the 12-week plan I paid for. I suspect I may have used some weeks with more lessons, and I simply wanted clarification.

But getting information from Novakid is nearly impossible. Every time I reach out, I receive a copy-paste response: “Novakid subscriptions are calculated weekly. Since 1 month equals 4 weeks or 28 days, your renewal date may appear earlier than your last payment.” After that, the agent leaves the chat. No room for follow-up questions, no actual calculations, just an automatic message and silence.

This behavior feels extremely dismissive and disrespectful, especially for paying customers. If you’re charging people for educational services, the least you can do is offer clear, responsive support. I demand a proper explanation of my subscription period and lesson usage, along with real human support—not automated brush-offs. Fix this issue immediately.