I purchased a 12-month Novakid subscription under the impression that I could cancel within 48 days if needed. However, my daughter doesn’t want to attend the classes, so I decided to cancel. Unfortunately, the app doesn’t provide any option to exercise the right to withdraw or cancel the subscription.
I reached out to support via WhatsApp, but they only responded with a vague promise to reply within 48 hours, which is unacceptable given the urgency of the situation. I need immediate assistance to cancel this subscription and process my refund, as stated in your policy. I trusted Novakid’s transparency, but this lack of support is disappointing. Please resolve this issue promptly and confirm the cancellation of my subscription.
I purchased a Novakid lesson package on October 13, 2024, after a trial class. However, I immediately changed my mind the same day due to the price and reviews I later read. I tried to cancel right away, but there was no customer support number to call. No response on WhatsApp, and when I emailed, t...
I am trying to cancel my Novakid subscription, but the system does not allow me to proceed. My daughter no longer wishes to attend the lessons, and I cannot force her to participate. I have attempted to resolve this issue but have not been successful. I kindly request that my subscription be cancel...
I want to cancel my Novakid membership, but I can’t find anyone to assist me. Despite multiple attempts, there is no response or contact available. Customer service offers no support, and there isn’t even a phone number to call. While they were quick to reach out during the signup process, they are ...
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