I purchased a crop top from Nocturne, a Turkish brand that produces clothing in the Middle East, for 1,600 TL. Within just three weeks of wearing it, the top started to fall apart. I contacted Nocturne to request a return or exchange, but they refused, claiming that I needed to write a review first. This is unacceptable, as a customer should not have to jump through hoops just to get a defective product replaced. If Nocturne wants to compete with big brands in Turkey, they need to improve their quality and offer better customer service. In the meantime, I urge others to avoid wasting their money on Nocturne products.
I purchased a jacket from the Nocturne online store, but it didn’t fit. When I went to the Nocturne store in Ankara Cepa to return it, I was told that online returns must be processed through a shipping service. When I asked about the return deadline, the store staff said they didn’t know. I’ve tri...
On Saturday evening, I bought a sweatshirt from the GAP store in Taksim for ₺2000 because it was cold outside. When I checked it at home just two hours later, the sweatshirt had already started pilling. The quality is shocking for something that costs ₺2000—feels like I bought it for ₺200-₺300. To m...
I purchased a Lacoste item in Turkey, anticipating the same quality and durability as those made in France. Unfortunately, the quality did not meet my expectations. The fabric began to tear after only a brief time, despite my adherence to the care instructions. When I contacted customer service, I e...
I purchased a defective product from the outlet. After using it for just one day, I had to leave the product at the service center. After 26 days, I was informed that the part could not be produced, and a refund would be issued. However, I want a replacement because prices have increased, and I pref...
In 2022, I purchased a dress from Nocturne's collection and only wore it a few times throughout the year. In the summer of 2023, I washed the dress by hand using soap, and the colors ended up bleeding together. I shared my problem with the Akbatı store, and they confirmed that they have received sim...
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