I purchased a jacket from the Nocturne online store, but it didn’t fit. When I went to the Nocturne store in Ankara Cepa to return it, I was told that online returns must be processed through a shipping service. When I asked about the return deadline, the store staff said they didn’t know.
I’ve tried contacting customer service multiple times, but I can’t reach anyone. Now I’m left with a jacket I can’t return, and I’m extremely frustrated with this lack of support.
This experience has completely deterred me from shopping with Nocturne again. I expect a prompt resolution and clear instructions on how to process my return. Shoppers, beware of their return policies!
On August 21, 2024, I purchased two skirts at 50% off from the Nocturne store in Ankara Cepa AVM. The staff informed me that if I bought three items, I would receive an additional 20% off. So, I also bought a pair of shorts for ₺1,119, down from ₺1,400. However, when I went to exchange the shorts fo...
I purchased a crop top from Nocturne, a Turkish brand that produces clothing in the Middle East, for 1,600 TL. Within just three weeks of wearing it, the top started to fall apart. I contacted Nocturne to request a return or exchange, but they refused, claiming that I needed to write a review first....
On July 30, I purchased a dress from Kıyafet Sepeti. I repeatedly messaged the site to ensure the package would arrive by August 2, but they kept delaying and only shipped the package on Friday. Despite informing them that I would be out of town, they only sent the dress on that Friday, which was th...
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