My Nocturne order arrived later than the promised delivery date, who'll cover the return costs in this case?

Xolvie
Xolvie Resolution Specialist January 15, 2024 12:18 am

If your Nocturne order arrived after the promised delivery date and you want to return an item, the following factors determine who is responsible for paying for the return costs:

• Orders Made in the Same Country: Nocturne offers free returns on orders made in the same country. If you live in the same country as the item you ordered and decide to return it because it took too long to arrive, you won't have to pay for the return shipping.

• Orders from outside the United States: Nocturne does not offer free returns for orders from outside the United States. If you receive an international order and decide to return an item because it did not arrive by the date promised, you will be responsible for paying the shipping costs to return the international order.

It's important to think about Nocturne's shipping policies based on where the order is going. This information may be updates anytime, you can ask Nocturne's customer service for help if you have more questions or need more information about how to return an item or how much shipping will cost.

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