I've reported a quality issue with a Nocturne product to customer service, how responsive are their help?

1 Display

Xolvie Resolution Specialist January 15, 2024 12:18 am

Nocturne's customer service responsiveness receives mixed reviews, with some customers praising their helpfulness and issue resolution, while others express frustration over delayed responses and unclear solutions. Response times vary depending on the communication channel used, with live chat or social media responses generally being quicker, while emails or phone calls may take longer.

Upon reporting an issue through online avenues, customers can generally expect an initial acknowledgment within 24-48 hours. Nocturne's customer service may then request additional information or seek clarification regarding the reported concerns.

The timeframe for issue resolution is contingent on the severity of the problem and the chosen resolution method. Simple exchanges or partial refunds may be processed more swiftly, while complex situations such as returns or full refunds might take longer to address. Overall, the customer service experience with Nocturne appears to be subjective, with varying levels of satisfaction reported by different customers.

If you have further insights, please share with us in the comments.

Vote

Related Complaints

Nocturne Dress Didn’t Match Online Description – Wrong Details and No Easy Return

Tülin

I ordered a burgundy dress with gold button details from Nocturne’s online store, trusting the description and image. However, the dress I received was completely different. The buttons were silver instead of gold, and the dress’s pleated look in the picture turned out to be a plain skirt. This is m...

Nocturne Hooded Faux Fur Coat Disappointing Quality

Gözde

On September 7, 2023, I bought the Hooded Faux Fur Coat with order number DBA74-25023-684773 from Nocturne. Unfortunately, the goods exhibited signs of damage soon after use. I immediately reported this issue to customer service, and following an investigation, you inspected the merchandise for 21 ...

Nocturne Dress Color Bleeding: Replacement Denied

Serap

In 2022, I purchased a dress from Nocturne's collection and only wore it a few times throughout the year. In the summer of 2023, I washed the dress by hand using soap, and the colors ended up bleeding together. I shared my problem with the Akbatı store, and they confirmed that they have received sim...

Nocturne has bad quality and no policy for returns

Derya

I purchased a crop top from Nocturne, a Turkish brand that produces clothing in the Middle East, for 1,600 TL. Within just three weeks of wearing it, the top started to fall apart. I contacted Nocturne to request a return or exchange, but they refused, claiming that I needed to write a review first....