I purchased the New Balance 9060 Lifestyle model from Sneaks Up, and despite being extremely careful with the shoes, they began to show signs of deformation and tearing in less than two months. I take great care of my footwear, and this kind of damage should not occur with such limited and gentle use—especially from a premium brand like New Balance.
I brought the shoes back to the store for inspection, but was told that the process would take up to 21 business days. Unfortunately, I don’t have a backup pair to use during this period, leaving me in a very difficult and inconvenient position.
I’m requesting an immediate solution, either through a full refund or replacement with another pair. I truly hope that Sneaks Up and New Balance will stand behind their product and offer timely customer service, but this issue is urgent and needs to be prioritized.
I purchased a pair of New Balance sneakers from Sneaks Up, expecting high quality given the premium price. Unfortunately, the shoes began to come apart at the seams—literally. Within less than two months, the stitching on both sides ripped open at the exact same point, despite the fact that the shoe...
On October 13, 2024, I purchased a pair of New Balance sneakers from Sneaks Up, trusting the brand and the promised 2-year warranty. Unfortunately, within just 7 months, mesh tears appeared on both shoes—despite normal daily use and no engagement in any intensive sports. I sent the product in for in...
I received the New Balance 2002 Lifestyle Men's Shoes as a gift from my spouse through the Sneaks Up app. Sadly, the excitement didn’t last long. In a very short time, the shoes started to come apart at the front and side seams, with threads unraveling on both the right and left shoe. This is not wh...
In July 2024, I purchased the New Balance 9060 directly from the brand’s official website. After only a few wears, the inner lining began to deform, and over time, this deformation turned into a tear. I sent the shoes in for inspection, expecting a fair evaluation, but I was told the issue was due t...
I purchased a New Balance 530 and, despite only using it for a short time, the mesh fabric at the front started tearing. Expecting a resolution, I sent the shoes for inspection at the Sneaks Up store in İzmir İstinyePark. However, my claim was denied with a generic “user error” excuse, leaving the i...
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