I received the New Balance 2002 Lifestyle Men's Shoes as a gift from my spouse through the Sneaks Up app. Sadly, the excitement didn’t last long. In a very short time, the shoes started to come apart at the front and side seams, with threads unraveling on both the right and left shoe. This is not what anyone should expect from a premium-priced product.
We sent the shoes in for inspection on May 1, 2025 (purchase date: March 23, 2025, order no: SU1395960), but Sneaks Up simply dismissed our complaint, stating that the damage was caused by user error—a claim we strongly disagree with.
We barely had the chance to wear the shoes before they started to fall apart. This clearly points to a quality or production defect, not misuse. It’s deeply disappointing that the company refuses to take responsibility for something so obviously flawed.
I purchased a pair of New Balance sneakers from Sneaks Up, expecting high quality given the premium price. Unfortunately, the shoes began to come apart at the seams—literally. Within less than two months, the stitching on both sides ripped open at the exact same point, despite the fact that the shoe...
I purchased the New Balance 9060 Lifestyle model from Sneaks Up, and despite being extremely careful with the shoes, they began to show signs of deformation and tearing in less than two months. I take great care of my footwear, and this kind of damage should not occur with such limited and gentle us...
I bought the New Balance 610 model from Sneaks Up six months ago. However, the upper part tore on its own. I returned it to the store, and they sent it to the center for inspection. While my shoes were being checked, they went on sale, so my spouse bought the same model from Sneaks Up. My shoes were...
I bought a pair of New Balance 530 sneakers from the Sneaks Up store in Mall of Istanbul on July 9, 2024. Less than a year later, on June 10, 2025, I had to return them due to a tear in the mesh fabric of the right shoe. I take extremely good care of my shoes and always use them cautiously, so I was...
I purchased a New Balance 530 and, despite only using it for a short time, the mesh fabric at the front started tearing. Expecting a resolution, I sent the shoes for inspection at the Sneaks Up store in İzmir İstinyePark. However, my claim was denied with a generic “user error” excuse, leaving the i...
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