New Balance trainers I bought a month ago are already showing signs of wear on the sole. What’s the best way to request an exchange?

On October 5, 2025, I purchased a pair of New Balance sneakers from the New Balance store at İstinyePark, Istanbul. The next day, I returned to the store requesting an exchange because there was an issue with the stitching. However, from the moment I entered the store, the staff acted extremely indi...

About a year and a half ago, I purchased a pair of New Balance 574 shoes from the official New Balance store at StarCity Mall. I only wore them during the winter months, and only when the weather was not too rainy. However, about a month ago, the toe area of the shoe tore open. In the past, I had on...

I purchased a pair of New Balance sneakers from the Marmara Park store, and even though the warranty period has not yet expired, the mesh sections on both shoes started tearing within a short time. I have used sports shoes from different brands for years, and I have never encountered such a problem ...

On August 3, 2025, we purchased the New Balance 9060 model shoes at a discount from the official New Balance store in Ankara Kentpark. In less than a month, the shoes began to show damage and slight tearing along the inner insole edges. We took the product back to the store for inspection, but our r...

About 7 months ago, I purchased a pair of New Balance 990 shoes from the NB I Giyim Akmerkez store, paying around ₺10,000. Despite wearing them only once a week, the shoes quickly showed serious wear on the heel area and even tearing on the inner side. I have used similar New Balance products for ye...

On 19.01.2024, I purchased a pair of New Balance 530 shoes from the Kent Park store, paying ₺5,000. Despite wearing them only a few times a week under normal conditions, the mesh part of one shoe tore within a short period of time. This is the first time I have experienced such an issue with a pair ...

On 16.06.2025, I purchased a pair of white mesh New Balance sneakers from Sneaks Up Forum Istanbul Bayrampaşa store for ₺5,899. At the time of purchase, I was clearly told not to wash the shoes in a machine and to clean them only with the sponge and foam provided. I followed these instructions caref...

I purchased a pair of New Balance 408 sneakers about 8 months ago from Boyner.com.tr (Invoice No: BE02025000004058). Shockingly, after only about 2 months of regular use, the front of the shoe started opening up, the leather showed deformation, and the printed logos wore off completely. For a produc...

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I purchased a pair of New Balance sneakers less than 6 months ago, and shockingly, the shoes have already started tearing along the upper side panels, to the point where they now expose the inside. This is extremely frustrating and unacceptable, especially given the high price I paid for what was su...

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I purchased a pair of New Balance shoes from the NB store inside Ankara Kentpark, and to my surprise, they turned out to be defective. The upper sections of the shoes are visibly mismatched — the parts don’t align in material or shape, clearly showing a manufacturing flaw. I immediately sent the sho...

I bought a pair of New Balance 530 sneakers from the Marmara Park store just four months ago, and I’m shocked by the quality. Despite wearing them with care, the mesh sections have already torn. I paid ₺6000 expecting durability and premium performance, yet the shoes didn’t even last a season. I se...

I used my New Balance shoes for only 3 months, and despite wearing them with great care, a hole developed in the heel area. I followed all washing and care instructions — I even washed them gently by hand — yet yellow stain marks started to appear, especially around the sole area. I’m shocked at how...

In April 2025, I purchased a New Balance 990 series sneaker from the Ankara Kentpark New Balance store for my spouse, paying ₺12,500 with the expectation of comfort and quality. However, not long after using the shoes, we noticed that the top of the right foot became irritated and damaged. Upon clos...

I purchased a pair of New Balance 530 sneakers back in March, and now—only three months later—I’m already seeing noticeable fabric wear on the inner side of the shoes. This is extremely disappointing, especially considering the brand's reputation for durability and quality. I’ve worn many shoes from...

I purchased the New Balance 2002R model expecting premium quality, but I’m extremely disappointed. Despite never washing the shoes or exposing them to water, the color has noticeably faded—just as shown in the attached image. This level of deterioration is unacceptable for a shoe that’s marketed as ...

I bought a pair of New Balance 408 white sneakers from the Boyner store at Temaworld Istanbul on April 4, 2025. Despite barely wearing them and taking good care of them, the shoes started to yellow in multiple areas within a short time. I returned to the store and submitted the product for inspectio...

I purchased a pair of New Balance sneakers from Sneaks Up, expecting high quality given the premium price. Unfortunately, the shoes began to come apart at the seams—literally. Within less than two months, the stitching on both sides ripped open at the exact same point, despite the fact that the shoe...

I purchased a pair of New Balance sneakers from SuperStep on October 13, 2024, for ₺7,999. Not long after, I noticed a tear forming on the right heel section of the shoe. This was extremely frustrating considering I had barely worn them. I am someone who rotates my footwear and takes very good care ...

On January 25, 2025, I bought the New Balance 990 sneakers from the Akmerkez New Balance store as a birthday gift for my wife. This is one of the most expensive models in their lineup, and due to the winter season, she barely had a chance to wear them—no more than 15 times. Despite such light and ca...

In May 2024, I purchased a pair of New Balance 9060 sneakers from the Akbatı New Balance store. These were not budget shoes—I paid a high price, expecting premium quality and durability. But in less than six months, the color of the shoes faded so badly that they now look worn out and unattractive. ...

I purchased a New Balance 530 sneaker from the Istanbul Forum SuperStep store, expecting a premium experience from such a renowned brand. I paid ₺5,600, thinking I was investing in quality. But within just 4 months, the shoes looked completely worn out, as seen in the photos I’ve provided. Let’s ass...

I purchased a pair of New Balance 9060 black sneakers for my spouse about a year ago from the SuperStep online store, expecting high performance and durability for the price. However, our experience has been nothing short of disappointing. Despite being worn only 10–15 times and treated with extreme...

I purchased a pair of New Balance 530 sneakers and wore them no more than 10 times—and yet, the mesh fabric already tore. I was shocked to see such a defect on shoes that are marketed as durable. I never wore them in rough weather—no rain, no mud—and most of the time they were kept safely in their b...

At the end of April, I purchased a pair of New Balance R2002 sneakers, and after wearing them only twice—for a maximum of 7–8 hours total—I noticed cracks and splits forming on the toe box and side panels. What’s worse, I’ve owned the mesh version of this same model and used it extensively without e...