New Balance trainers I bought a month ago are already showing signs of wear on the sole. What’s the best way to request an exchange?

If your New Balance trainers are showing wear on the sole after just a month, you can request an exchange by reaching out to New Balance customer service at (800) 595-9138. New Balance offers a 45-day return and exchange policy, so as long as your purchase is within that period, you may be eligible for an exchange.

Alternatively, the live chat feature on the New Balance website is another quick option during business hours, allowing you to request an exchange and discuss the issue with a representative in real-time.

If you purchased the trainers from a physical store or authorized retailer, you could also visit that location directly with your receipt to discuss an exchange.

Lastly, if you prefer, you can email [email protected] with photos of the wear and your order information, detailing why you’re requesting an exchange. Including all relevant information upfront helps speed up the response and increases your chances of a successful exchange.

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