On October 13, 2024, I purchased a pair of New Balance sneakers from Sneaks Up, trusting the brand and the promised 2-year warranty. Unfortunately, within just 7 months, mesh tears appeared on both shoes—despite normal daily use and no engagement in any intensive sports. I sent the product in for inspection, expecting it to be covered under warranty. Shockingly, my claim was rejected.
The reason given was that the shoes had signs of "bending." But how is a person supposed to walk without bending their foot? This explanation is absurd. Walking alone puts natural flex on any shoe, and this should not void a warranty—especially on a product advertised to last for 2 years.
If a pair of sneakers can’t withstand basic walking motions for more than a few months, it raises serious questions about the product's quality and the integrity of the warranty. If the shoes are not built to last, then don’t advertise a 2-year warranty and don’t charge premium prices.
I’m calling on both Sneaks Up and New Balance to honor their warranty terms and either replace or refund the defective shoes. I will escalate this further if needed, because customers deserve to be treated fairly and honestly.
I still don't understand why there has been no response. This will be the last pair of shoes I buy from this brand. Despite using them very little, they tore quickly. The shoes have a two-year warranty, and the torn areas are entirely due to the shoe's own defect. The New Balance brand shoes tore even though I used them for only 7 months, and the warranty does not cover it.
I bought a pair of New Balance 530 sneakers from the Sneaks Up store in Mall of Istanbul on July 9, 2024. Less than a year later, on June 10, 2025, I had to return them due to a tear in the mesh fabric of the right shoe. I take extremely good care of my shoes and always use them cautiously, so I was...
I purchased a pair of New Balance sneakers from Sneaks Up, expecting high quality given the premium price. Unfortunately, the shoes began to come apart at the seams—literally. Within less than two months, the stitching on both sides ripped open at the exact same point, despite the fact that the shoe...
I purchased a New Balance 530 and, despite only using it for a short time, the mesh fabric at the front started tearing. Expecting a resolution, I sent the shoes for inspection at the Sneaks Up store in İzmir İstinyePark. However, my claim was denied with a generic “user error” excuse, leaving the i...
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I purchased a pair of black New Balance 327 sneakers on November 13, 2024. Within just 6 months, the color completely faded and the inner lining tore—even though I only wore them occasionally, not daily. I took great care of the shoes and followed all usage instructions properly. Despite this, the p...
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