What seems like an eternity ago, I purchased a headset from Trendyol. I sent it to the warranty because the headset's sound was muted. I took them up on their offer of a warranty refund. I sent the product to Trendyol because they told me to. We approved the transaction and refunded the money. Unfortunately, my IBAN has changed since I purchased that product, and a lot of time has gone by. I tried to explain my issue to three separate customer service representatives, but they all failed. While they claim it will take 2-10 business days, I've seen it arrive in as little as 1 or 2 days. My funds have still not been received after a week. Even though they still say "your money will come," my IBAN has changed due to my explanation. What makes you think that funds sent to an unregistered IBAN will actually arrive? There's no use in contacting Trendyol's live support.
Trendyol claims to have deposited the money into my blocked bank account. I had purchased a water heater but submitted a return request for the product. I was informed that the product was returned and that the refund was sent to my Akbank account. However, my Akbank account was blocked and later cl...
They are not refunding my product, and each customer representative I speak to gives me different information. I requested the return of the DualSense 5 console I bought on Trendyol, both because the package was damaged and because the product was fake. When I didn't receive the return, I created a ...
Trendyol constantly causes problems for its customers. I made a purchase from Trendyol for ₺900, and the products were delivered to me. I requested an exchange, and Trendyol processed the return and shipped the products back accordingly. The seller approved the return as well. However, I still have ...
I bought something from Trendyol, but it's been 15 days and I still haven't gotten my refund. Trendyol says they’ve processed my refund, but my bank tells a different story, and I can’t find the money in my account. This whole thing has really stressed me out, and I still don’t have any clear answer...
I sold my computer, worth ₺9,500, on 02.09.2024 through the DOLAP app, which I thought was reliable because it’s owned by Trendyol. On September 5, the payment was transferred to my IBAN ending in 01, but that account had been closed. When I contacted their support team, they kept stalling me with v...
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