I bought something from Samsung Electronics in Istanbul, the part that deals with consumer electronics and online sales, but I’m still waiting for my refund after sending the product back more than two weeks ago. I’ve done everything I was supposed to, but my refund still hasn’t gone through, and I haven’t heard anything clear from customer service. This whole situation has created a lot of unnecessary trouble and made me wonder about how well Samsung Turkey gets things done. I’ve never had to wait this long for a refund from any other company, and it’s really disappointing to deal with this from a brand I believe in. It’s not only about the hold-up—it’s also about the missing clear communication and responsibility. I hope they sort this out quickly so I can trust their service again.
I’ve had a very frustrating time with Samsung's phone exchange program, which is run by EasyCep in Turkey. I bought something online from Samsung's website and sent my old phone to the company they told me to, thinking I'd get paid for it by the time they said. It's been two weeks, and I still haven...
After my TV screen broke during the recent earthquake, I am very upset with the customer service at Samsung Turkey. I just bought the TV a couple of months ago, and now they want me to pay half the price of the TV just to replace the screen. They say that price may go up even more. Worse yet, I was ...
I'm not happy with how Samsung Turkey's customer service has handled my order, which has the number 2202890154513810. On February 10, 2023, I asked for a return, but my request was turned down without any explanation. I expect to be treated fairly and honestly as a customer. It is not right for Sams...
I bought an air conditioner from Samsung in Ankara on July 15 and called their customer service at 4447711 to set up a time for installation. They said that someone from the service would get in touch with me, but no one did. I called again, and this time the center in Canakkale said they would look...
Dear Samsung Customer Service, On 27.09.2025, I purchased a product worth ₺14,499 from your official online store. Although I immediately canceled my order, the product was nevertheless dispatched. Upon contacting your customer service team, I was informed that I had to cancel the delivery through t...
Comments