Trendyol constantly causes problems for its customers. I made a purchase from Trendyol for ₺900, and the products were delivered to me. I requested an exchange, and Trendyol processed the return and shipped the products back accordingly. The seller approved the return as well. However, I still have the products, but the seller refunded the fee. Despite this mix-up, I immediately contacted Trendyol customer service and informed them of the mistake. My shopping rates card refunded me ₺90 for this purchase. When the order was marked as canceled, the ₺90 was taken back. Trendyol is now asking me to deposit the fee back into the IBAN account, but doing so would result in me losing ₺90. They refuse to acknowledge this loss. In reality, my total loss is ₺150 because I receive a monthly refund of ₺100. I made another purchase from Trendyol this month, which should have cost me ₺70. However, due to the monthly refund limit of ₺100, I only received ₺10 back instead of ₺60. So, due to Trendyol's negligence, I am down by ₺90+₺60=₺150. Additionally, I lost ₺65 in shipping fees. Despite all this, they offer no solution. Now, both the seller and I have been negatively impacted by their error. Trendyol has been a major disappointment, and they never propose any solutions. This is the second time I’ve been let down by them, and I don’t plan to shop with them again.
Trendyol watches from the sidelines as its customer suffers, doing nothing to help. I purchased a product from the Trendyol shopping site that turned out to be defective, and I wanted to return it. I sent the item, worth thousands of ₺, back to the seller, who kept it for almost a month, claiming it...
As a seller with ID 893243 on Trendyol, I constantly face issues where the products I send either go missing or get canceled by the customer due to delays. On January 7th, a customer placed an order. I prepared and delivered it. Ten days later, I inquired about why my package hadn't arrived; they to...
I placed an order on Trendyol during a really good campaign. Six days passed and I still hadn’t received my package, then I was devastated by a message saying my order was damaged during shipping and would be returned. Not only will it take 15 days for me to get my money back, but the prices of the ...
I took out a shopping loan, but the product order didn’t appear in the system. My issue was supposedly resolved, and the money was credited to my account. However, the product I intended to buy has now increased by ₺1100. When I spoke with the bank and Trendyol, a representative brusquely explained ...
I purchased an item with order number 9159196931 from Trendyol ten days ago. It's been showing as "shipped" for ten days now. I've been calling the shipping company every day. I've also spoken with the customer service; they said the company canceled the invoice and claimed the product wasn't delive...
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