Drama Wave Took $14 but Left My Subscription Inactive

I paid for two weekly subscriptions through the Google Play Store for the Drama Wave app, first paying $6 and then $8. After the subscription period ended, the system automatically charged me again, so yesterday I canceled the automatic renewal through the Google Play Store to prevent any further charges.

However, when I checked today, Drama Wave had neither refunded the amounts I paid nor extended my subscription or usage period in the app. Despite making the payments, I now have neither an active subscription nor a refund.

I request that the $6 and $8 payments I made be fully refunded. If a refund is not possible, I request that the corresponding subscription periods be added to my Drama Wave account so that I can use the service I already paid for.