Beko Washing Machine Repair Failure
Hello, I own a Beko washing machine that I purchased a year ago. However, I've been dealing with a recurring issue of water leakage from the bottom. I reported the problem on 18.12.2023, and they scheduled a service for 25.12.2023. The technicians arrived promptly and identified a hole in the detergent compartment, stating it needed replacement. Due to year-end inventory, they promised to return after New Year's.
On 12.01.2024, a new appointment was set, and the part arrived. I expressed my thanks for the replacement, but the technicians, who scheduled the installation between 17:00 - 19:00, never showed up. Unable to reach them, I received an SMS on 13.01.2024, rescheduling the installation for 15:00 - 17:00. I rushed home from work, but once again, no one arrived. When I called, they assured me they had two more installations ahead of mine and would come afterward. However, no one came, and subsequent attempts to contact them failed.
Finally reaching them two days later, I was told they were awaiting the part. This raises a fundamental question: why schedule two consecutive appointments, assure me the part will be installed, and then fail to deliver? It has now been 40 days of ongoing inconvenience and frustration. I feel compelled to bring this matter to legal attention. It's disheartening to experience such a situation with a supposedly reputable brand like Beko. All my household electronics are Beko, but this service experience is truly disappointing, especially from the authorized service center in Manavgat, Antalya.
There is still no response. There is still no solution. I am asking them to replace my product with a new one. They are rejecting my request. It has been 50 days. There is nothing but causing distress. This is not befitting of such a company. I will never recommend you in any way. I regret buying Beko. This is not befitting of such a large company.
