Hello, I own a Beko washing machine that I purchased a year ago. However, I've been dealing with a recurring issue of water leakage from the bottom. I reported the problem on 18.12.2023, and they scheduled a service for 25.12.2023. The technicians arrived promptly and identified a hole in the detergent compartment, stating it needed replacement. Due to year-end inventory, they promised to return after New Year's.
On 12.01.2024, a new appointment was set, and the part arrived. I expressed my thanks for the replacement, but the technicians, who scheduled the installation between 17:00 - 19:00, never showed up. Unable to reach them, I received an SMS on 13.01.2024, rescheduling the installation for 15:00 - 17:00. I rushed home from work, but once again, no one arrived. When I called, they assured me they had two more installations ahead of mine and would come afterward. However, no one came, and subsequent attempts to contact them failed.
Finally reaching them two days later, I was told they were awaiting the part. This raises a fundamental question: why schedule two consecutive appointments, assure me the part will be installed, and then fail to deliver? It has now been 40 days of ongoing inconvenience and frustration. I feel compelled to bring this matter to legal attention. It's disheartening to experience such a situation with a supposedly reputable brand like Beko. All my household electronics are Beko, but this service experience is truly disappointing, especially from the authorized service center in Manavgat, Antalya.
My Beko washing machine started making excessive noise and leaking water from the bottom on December 25, 2024. I contacted Beko service, and the technician determined that the drum needed to be replaced and that the water leakage was caused by this issue. The next day, when the service team arrived ...
I bought a Beko washing machine in March 2023. In November 2023, I called for service for the first time because, during this period, the machine had started tearing my clothes. I waited for a while, but when the tearing continued, the service said it was due to the detergent and advised me to use l...
Hello, on April 15, 2024, my Beko washing machine was taken in for repairs and had 10 parts replaced. It was returned to us on April 20, 2024. However, within 20 days, it broke down again. We contacted the authorized service, and the machine was taken to the workshop. After four to five days, they c...
I bought a washing machine from Beko in May 2024. Ever since we purchased the machine, it has been making a loud noise during the spin cycle. We have contacted technical service about this issue four times. We requested a replacement for the device, but the regional engineer rejected our request, st...
I purchased a Beko washing machine two years ago, and in that time, I have had to replace the drum twice. Despite these replacements, the machine still leaves stains on clothes, and I have had to call for service multiple times. Most recently, a technician visited my home four days ago and informed...
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