On May 14, 2024, I ordered a watch from n11.com with order number 206266748231. After placing the order, I found a similar watch on another site for half the price, so I decided to return the watch I purchased from N11. Within the legal return period, I returned the watch with its tag, box, and packaging in the same condition it arrived. However, N11 rejected the return, claiming the tag was removed, rendering the product unsellable. They then sent the watch back to me.
Upon re-examining the returned item, I found it in the same condition as when I first received it, with the tag still attached. On June 5, 2024, I called N11 customer service and requested assistance. They assured me they would create a record and provide the necessary support. Despite waiting five days and making three additional calls to customer service, I have not received any response.
I have been shopping with N11 for over ten years and have never encountered such an issue. To avoid escalating this matter to court, I request support from the N11 team. I hope for a positive resolution and appreciate your attention to this matter.
The order number 209852339433, placed on February 28, 2024, from N11.com, still hasn't been shipped. We've reached out to the seller through the "Ask a Question" section, but haven't received any response. Despite contacting N11 customer relations 5-6 times, we've been repeatedly assured that the ma...
I used N11 to place an order on October 4, 2024. The order number was 203696614931. Even though I hadn't received the package, I got an email telling ...
I used the N11 shopping platform to make a purchase on March 6, 2024, using the order number 208574938432. From a store on the N11 website, I purchased two laptops. Everything about the product's exterior packaging was perfect. The moment I opened the box, I could tell everything was OK. But when I ...
On June 13th, I placed an order with the number 204631751738. As the order had not been delivered by June 20th, I contacted the seller, and following ...
Despite being within my 14-day return window, N11 has failed to accept the return for my order #203655165313. I've been a loyal N11 customer, but this experience has pushed me away. Their customer satisfaction is non-existent; it's impossible to reach a representative or get any assistance. I won't ...
Comments