Despite being within my 14-day return window, N11 has failed to accept the return for my order #203655165313. I've been a loyal N11 customer, but this experience has pushed me away. Their customer satisfaction is non-existent; it's impossible to reach a representative or get any assistance. I won't be using N11 anymore; they can't even compare to other companies. This lack of accountability and disregard for customer rights is unacceptable. If N11 doesn't rectify this situation promptly, I'll have no choice but to escalate my complaint through other channels.
I attempted to return a product I bought from N11, but the seller refused the return, and I never received the product back. I have been waiting for a solution ever since. When I reach out to the seller, they send me to N11's customer service, but then N11's customer service tells me to contact the ...
On June 13th, I placed an order with the number 204631751738. As the order had not been delivered by June 20th, I contacted the seller, and following ...
I used N11 to place an order on October 4, 2024. The order number was 203696614931. Even though I hadn't received the package, I got an email telling ...
On May 14, 2024, I ordered a watch from n11.com with order number 206266748231. After placing the order, I found a similar watch on another site for half the price, so I decided to return the watch I purchased from N11. Within the legal return period, I returned the watch with its tag, box, and pack...
My daughter ordered something from N11 on June 22 with order number 206627693730. It has been about 24 days since then and the item still hasn't shipped. I am also a N11 customer and have shopped from them before without any problems like this, so I really didn't expect such a lack of follow-up or c...
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