I used N11 to place an order on October 4, 2024. The order number was 203696614931. Even though I hadn't received the package, I got an email telling me that it had been delivered. The courier company was called, but they couldn't give me any information about where my package was. I also called N11's customer service, but they didn't offer any help even after I explained what was going on. Though it's been 9 days, my order is still not here, but I'm still being told that I got it. I expect this problem to be fixed right away and for steps to be taken to make sure the customer is happy, such as giving them the right amount of money for the trouble this has caused.
The order number 209852339433, placed on February 28, 2024, from N11.com, still hasn't been shipped. We've reached out to the seller through the "Ask a Question" section, but haven't received any response. Despite contacting N11 customer relations 5-6 times, we've been repeatedly assured that the ma...
My daughter ordered something from N11 on June 22 with order number 206627693730. It has been about 24 days since then and the item still hasn't shipped. I am also a N11 customer and have shopped from them before without any problems like this, so I really didn't expect such a lack of follow-up or c...
I attempted to return a product I bought from N11, but the seller refused the return, and I never received the product back. I have been waiting for a solution ever since. When I reach out to the seller, they send me to N11's customer service, but then N11's customer service tells me to contact the ...
On August 2, 2024, I purchased a product from abroad through N11, but the delivery date has been repeatedly postponed. They claim it is detained at customs. I have individuals waiting for this goods, and I committed to produce it by the expected date. Now I'm ashamed since the goods hasn't arrived a...
I used the N11 shopping platform to make a purchase on March 6, 2024, using the order number 208574938432. From a store on the N11 website, I purchased two laptops. Everything about the product's exterior packaging was perfect. The moment I opened the box, I could tell everything was OK. But when I ...
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