Laptop Order Damaged by N11 Website, Denied Compensation

I used the N11 shopping platform to make a purchase on March 6, 2024, using the order number 208574938432. From a store on the N11 website, I purchased two laptops. Everything about the product's exterior packaging was perfect. The moment I opened the box, I could tell everything was OK. But when I took a closer look at the second laptop, I saw that the hinge was loose and that the LCD screen's rear cover had a dent close to the hinge. I promptly notified N11 and shared images with them. The store was notified of the situation, and the return process was started. The shop, however, denied responsibility and said the merchandise was defective, so they refused the return. After this, everything started to go wrong. The courier business made it impossible to track the shipment because it showed no movement. A damage report for the goods was given to me by N11's online assistance when I contacted them again. Something strange, though, happened on March 24, 2024: the courier firm, which isn't open on Sundays, left the broken product at the site security without telling me. Nothing could be reported. No one answered when I called the appropriate courier service. There was no response from the distributor's branch either. Additionally, the vendor did not answer. I notified the resolution center about the problem. The N11 website showed that the return had been allowed and the sale had been completed about 6-8 hours after I created a new ticket with number 23521029. However the resolution center, which neglected to respond to my N11 inquiry, continues to be useless even after a day. Reviews on another purchasing site mentioned a comparable issue with the same vendor. Their treatment of the buyer was mirrored in their treatment of me. Unfortunately, we will not rest until we have achieved our goals. N11 will be the target of our lawsuit, and the seller will be the target of our case in the Consumer Court over the defective product. Additionally, I will be suing the courier service for failing to update the shipment tracking, failing to notify me via message that the merchandise was broken, and then abandoning the damaged item with security without providing a delivery code. They were supposed to personally deliver the return to me. It's very clear that this network is malfunctioning.