If MyIQ support has not answered to your emails, here's how to get prompt assistance—beginning with their Help Center's 24/7 chatbot, which frequently provides faster assistance than email.
According to the website, chat responses are available 24/7 and often arrive within a few hours.
If the chatbot does not address your issue, send an email to [email protected] with full information, including your account email, a clear explanation of the problem, timestamps, error messages, and any relevant screenshots. This degree of detail allows them to validate your issue more reliably.
If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.
Related Complaints
MyIQ Unauthorized Charges Need To Be Refunded
I recently used a MyIQ test and noticed that I was incorrectly charged through PayPal. First, I was double billed for 0....53 USD, and then I was billed an unauthorized amount of 31.89 USD. These charges appeared on 22 April 2026 and 24 April 2026. The PayPal transaction number for one of these charges...
MYIQ Subscription Not Cancelled and Billing Through Cash App
I downloaded the MYIQ app and started what was presented as a free trial, which I canceled the same day on February 5, 2...026. Despite canceling on the same day, the company has continued to attempt to charge my account at least three times a month since then. My card is usually locked, but when it ha...
MyIQ Unauthorized Charge After Test

I purchased the “My IQ Exam” from MyIQ for 99 cents and, following this, I was charged an additional 44.96 USD that I di...d not authorize. The offer was misleading, and at no point was it clearly stated that I would be charged this extra amount. For this reason, I requested a refund for the unauthoriz...
MyIQ Charged Me After Cancellation - Unauthorized Subscription Payment

I had an active subscription with MyIQ through their website and cancelled it, but on 3/10/26 I was still charged after ...this cancellation. I am very dissatisfied that a payment was taken despite the fact that I had already ended my subscription. I purchased and managed the subscription directly via ...
MyIQ Debited My PayPal Account Without Permission

I recently discovered that MyIQ has been debiting money from my PayPal account linked to ING Belgium without my knowledg...e or consent. The debits started in October 2025 and continued for several months. In October 2025 there were two withdrawals of 0.50 €, in November 2025 one withdrawal of 29.99 €,...
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I am writing regarding an unauthorized subscription and payment on Myiq.com and my difficulty in ensuring that my accoun...t is fully deleted. I live in Israel and noticed on 20 January this year that I had been charged 29.99 USD by Myiq.com for a subscription I did not knowingly authorize and do not r...
Myiq Makes Unauthorized Charges on Visa Debit Card

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Unauthorized MyIQ Membership Fee Appears on Bank Card

On January 2, 2026, when I checked my debit card transactions, I noticed that MyIQ had charged $38 under the name of a “...membership”, without my knowledge or explicit consent. Prior to this transaction, I did not receive any email, SMS, or notification of any kind. Although I only used MyIQ for an I...
MyIQ Scammer Don't Try Their IQ Test

I am writing to share my negative experience with the website MyIQ.com so that this issue can be resolved and other user...s can be better informed. On December 4, 2025, I took their online IQ test and at the end was offered my results for a small fee of $0.50. Because the amount was low and it seemed ...
MyIQ Subscription Charge Appeared Without My Approval

On December 9, 2025, at 10:35 PM, an amount of $43 USD was charged to my Ziraat Bank account by myiq.com, even though I ...never gave any consent, authorization, or prior approval. I did not start any subscription, make any purchase, or receive any notification by SMS or email regarding this charge. A...
Myiq Charged Me Twice for the Same Transaction

I am writing regarding an unauthorized double charge by Myiq on my bank card for a payment made via your website www.myi...q.com. On 6 December at 00:44, I was debited twice for the same transaction, for a total amount of 29.99 EUR, without my authorization. I only intended to make a single payment, ye...
MyIQ Unauthorized Charge On Revolut - Refund Not Provided

Today I was charged €29.99 by MyIQ for a subscription via my Revolut debit card, even though I have not knowingly used o...r benefited from this subscription. After noticing the charge, I contacted MyIQ and have now exchanged around 100 emails with them. Despite this, they repeatedly ask me for the sam...
Unauthorized My IQ Transaction on Android — Refund Request

On July 25, 2025, I purchased a one-time IQ test through the My IQ app. However, on November 5, 2025, at 6:21 a.m., $17 ...was withdrawn from my bank card without my consent. At the time of the transaction, I was asleep and had not authorized any payment. I tried to contact My IQ customer service for ...
I Was Double-Charged by myiq.com Without Consent

On the morning of October 13, a total of ₺2,960 was withdrawn from my account by myiq.com in two separate transactions o...f approximately ₺1,480 each — all without my knowledge or consent. The last four digits of my card are 9155. These transactions were absolutely not made by me and occurred without ...
I Face an Unauthorized Transaction from myiq.com Without My Consent
On October 8, 2025, at 3:35 a.m., a transaction of ₺1,500 was made from my My IQ account without my knowledge or permiss...ion. I am the account holder, and my username is Sıla G*****.** This transaction was completely unauthorized, and I have never experienced anything like this before. As soon as I ...

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