I’ve been using Mustela products on my baby since birth, trusting the brand completely. When my baby’s eczema wouldn’t go away, I bought the Stelatopia Intense cream hoping it would help. Instead, it made everything worse—her skin turned bright red and severely irritated. I’m devastated. How can a brand so widely recommended cause such a reaction?
Both our doctor and pharmacist suggested Mustela shampoo and lotion, so we trusted the advice. But now it’s not just her face—her entire body is covered in eczema. We spent a fortune just to make things worse. What am I supposed to do now? How can Mustela allow this?
I demand immediate action and accountability. I will report this to every authority—CİMER, Consumer Rights, and beyond. You caused this to a two-month-old baby. There’s no excuse for this kind of harm. Mustela, you owe us more than just an apology. You need to answer for this.
I trusted Mustela and bought several of their products for my baby, including items from the Stelatopia line, but unfortunately, they caused a serious allergic reaction. At first, I thought my baby might be reacting to dairy, but after applying Mustela’s oil, my baby broke out in red patches and bli...
We bought Mustela Stelatopia cream for our 1-month-old baby, based on our doctor’s recommendation, trusting the brand’s promise of being gentle and safe for newborns. For two consecutive days, we applied the cream once daily, expecting it to soothe and nourish our baby’s sensitive skin. Instead, we...
My baby is just 3 months old, and I initially trusted Mustela products completely. I was using their shampoo, lotion, and other skincare items, hoping to manage some light eczema that had started on my baby's feet. But to my dismay, the more I used these products, the worse things got. The eczema sp...
Our pediatrician recommended Mustela Stelatopia+ moisturizer, so I purchased it from a pharmacy, trusting it to be safe for my baby. I applied it without hesitation, believing in the claims on the packaging that it is suitable from birth and even safe for NICU babies. However, after some time, my b...
My daughter is 3 years old, and we've been using Mustela products since she was born. However, after the ingredients changed, her face and body, especially her back, developed rashes and eczema-like symptoms. For the past two months, she’s been going without clothes because wearing anything makes he...
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