My baby seems to be reacting to a Mustela product. What should I do?

Around July 25, I purchased a Mustela brand sunscreen from Hayat Pharmacy in Niksar, Tokat. The pharmacist specifically assured me that the product would not cause eye irritation, which is why I decided to buy it. However, after my first use, I experienced a strong burning and watering sensation in ...

I would like to share an issue I experienced with the Mustela Stelatopia product. About two weeks ago, I purchased it from a pharmacy in Şişli and started using it on my baby. After a few days of regular use, my baby’s skin developed redness and a rash. When we consulted our doctor, we were advised ...

I purchased Mustela’s organic avocado shampoo for newborns from a pharmacy in Adana and used it on my baby without any issues for the first few washes, bathing every other day. After the third bath, however, my baby developed a cradle cap problem, which had never occurred before. We did not use any ...

On 16.09.2025, I purchased Mustela Stretch Mark Cream for Pregnant Women from Eczane Genç. Shortly after applying the product, I developed severe itching, redness, and blisters on my body. I immediately stopped using the cream, but the allergic reaction had already occurred. The product is still in ...

Today, I purchased a Mustela Stelatopia cream. Although the product’s expiration date is still 4 months away (Batch No: 122025), as soon as I opened it, I was met with a very strong and unpleasant odor. I applied the cream on my baby, but the intensity of the smell made me worried. The packaging wa...

I purchased Mustela baby shampoo from a pharmacy about two months ago. The first time I used it, I did not notice any problems. However, after the second use, my baby’s skin developed irritation. This issue has persisted since last week, and the irritation worsens each time I use the shampoo. I hav...

I purchased Mustela baby shampoo through Trendyol on June 14 (Order No: 10273383153). After using the product a few times, I noticed that my baby developed skin rashes. Believing the issue was caused by the shampoo, I immediately stopped using it. So far, I have not contacted Mustela or Trendyol cu...

When my baby was born, I chose Mustela baby shampoo because it’s marketed as a gentle and trustworthy brand. I wanted only the best for my newborn, so I paid more than I would have for other brands, believing this product would be safe for my baby’s sensitive skin. Unfortunately, after the very fir...

Hello. I purchased the Mustela SPF 50 sunscreen from a pharmacy two weeks ago. It came with a complimentary after-sun lotion, which initially made it seem like a good deal. Unfortunately, it turned out to be the opposite. I developed a severe sun allergy after using the product, and my entire vacati...

I trusted Mustela and bought several of their products for my baby, including items from the Stelatopia line, but unfortunately, they caused a serious allergic reaction. At first, I thought my baby might be reacting to dairy, but after applying Mustela’s oil, my baby broke out in red patches and bli...

We’ve been loyal users of Mustela for a long time. My baby’s shampoo, body oil, chamomile-scented perfume — everything we use is from Mustela. Naturally, when it came to diaper care, I trusted Mustela again and used their diaper rash cream on my baby. Unfortunately, this turned out to be a painful m...

My baby is 10 months old, and until recently, we never experienced any skin issues — not even the slightest redness. But everything changed after we started using Mustela’s diaper rash cream. Almost immediately, my baby developed a severe allergic reaction in the diaper area. The skin became red, ir...

I started using Mustela’s diaper rash cream for my baby, expecting it to protect and soothe as promised. But instead, after about 10 days of use, my baby developed white pimple-like bumps all over the diaper area. This was not only ineffective — it actually made things worse. I trusted this brand b...

I have been a loyal user of Mustela baby shampoo and other Mustela products for years and have always been very satisfied with their quality. I recently purchased the same Mustela shampoo that I have used countless times before, expecting the same gentle care for my child’s hair. However, this time,...

I purchased the Mustela high-factor family sunscreen from an authorized pharmacy in June 2025, trusting its reputation for gentle care. Unfortunately, the product caused severe skin reactions for my entire family, including my children. After applying the sunscreen, we all experienced burning sensat...

Last week, I purchased the Mustela SPF 50+ sunscreen for my child from an authorized pharmacy, trusting the brand’s reputation for safety and quality. Today, I had the chance to use it for the first time. Unfortunately, the product’s consistency was completely different from what I expected—it was a...

I purchased the Mustela Diaper Cream for my 6-month-old baby, trusting the brand's reputation for safe and gentle baby care products. Unfortunately, shortly after using the cream, my baby developed severe irritation and white pimples on their bottom. This was heartbreaking to witness, as I applied t...

I purchased Mustela sunscreen this summer for my 10-year-old son, trusting the brand’s reputation since we had used their moisturizers without issues. Unfortunately, this was a complete disappointment. On just the second day of use, despite frequent reapplication, my son’s face began peeling severel...

On June 2025, I purchased a Mustela cream for ₺740 from an authorized pharmacy because the cream I normally use for my 2-year-old baby was out of stock. Unfortunately, just 2 hours after the first application, my baby developed a severe allergic reaction that has still not subsided. I was shocked a...

I purchased Mustela diaper cream in 2025 and initially was very satisfied. When my baby first experienced diaper rash, the product cleared it up completely. I continued applying it preventively to avoid future rashes. However, about a week later, I noticed sudden white pimples on my baby’s bottom. ...

I’ve been using Mustela products on my baby since birth, trusting the brand completely. When my baby’s eczema wouldn’t go away, I bought the Stelatopia Intense cream hoping it would help. Instead, it made everything worse—her skin turned bright red and severely irritated. I’m devastated. How can a b...

Hello. I started using the Mustela shampoo and oil set on my newborn baby, and ever since, my baby has been experiencing redness and rashes all over the body. At first, we suspected a milk allergy and I even modified my diet. But I quickly noticed that the symptoms got significantly worse after ever...

I’ve been a long-time user of Mustela newborn shampoo, along with the brand’s sunscreens and other skincare products. I’ve always trusted Mustela for my child’s hygiene needs—until now. My child, who used to love bath time and would run happily to the bathroom, now refuses to bathe because the shamp...