Over the past three days, I've encountered an issue with receiving USD sent through MoneyGram into my Akbank account via Açıkdeniz. Every attempt I make ends in failure. I have been carrying out these transactions effortlessly for the past few years without encountering any problems. Whenever I reach out to customer service, they always insist that I must go to a branch in person to resolve my issue, rather than being able to handle it over the phone. How can I go about resolving this issue? I need your help.
For the past eight days, I’ve been trying to withdraw 2406 EUR through MoneyGram at the Kuveyt Türk branch in Bursa Karacabey. Even though I go to the branch every day, my transaction still hasn’t been processed because they keep saying the system isn’t working, and my problem continues unresolved. ...
On March 25, 2025, between 09:10 and 09:20 in the morning, I attempted to withdraw money via MoneyGram at the DenizBank branch in Fethiye. Just as we were about to complete the transaction, the system gave an error, and the withdrawal was canceled. However, when I later checked, it showed that the m...
MoneyGram keeps returning the money my family sends from the US in my name. We constantly face this problem, and the customer representatives, who are foreign and speak little Turkish, cannot resolve the issue. They do not provide authorized email addresses or contact details, leaving us in distress...
Becoming a customer through the Akbank Mobile app is extremely difficult! The identity verification process fails every time, making it harder for me to become a customer through mobile banking. As a result, I am forced to visit a branch. However, since I have difficulty going to a branch, I am unab...
While depositing money at an Akbank ATM on 15/05/2025, my ₺8600 got stuck. I immediately contacted customer service and filed a report about the issue. Unfortunately, even though four business days have passed, I still haven’t received any response. Customer representatives keep giving the same repe...
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