MoneyGram keeps returning the money my family sends from the US in my name. We constantly face this problem, and the customer representatives, who are foreign and speak little Turkish, cannot resolve the issue. They do not provide authorized email addresses or contact details, leaving us in distress. I urgently request a resolution to my problem.
Trying to get in touch with MoneyGram's customer service has become incredibly frustrating. Whenever I punch in my reference number, I always get a message telling me to get in touch with a customer service representative. But every time I call the number and select '1' for Turkish, the call just cu...
Over the past three days, I've encountered an issue with receiving USD sent through MoneyGram into my Akbank account via Açıkdeniz. Every attempt I make ends in failure. I have been carrying out these transactions effortlessly for the past few years without encountering any problems. Whenever I reac...
Prior to the holiday, funds were transferred to my MoneyGram account. Unfortunately, the system continued to display errors. I visited multiple times, and every single time, it gave an error. According to them, the system was not functioning. Today, I went once more, and it continued to display an e...
On May 2, 2025, between 13:50 and 14:00 (Turkey time), a MoneyGram transfer was made from Dubai to my account at Garanti Bankası. As of now, I still have not received the funds. It has been an unreasonable amount of time, and there is no sign of the money arriving in my bank account. What’s even mo...
About eight months ago, I sent 50 EUR through MoneyGram from the Plaune branch in Germany to the PTT branch in Tekman, Erzurum, under the name Muhammed D****. However, the money was never collected in Türkiye, and the transaction was never completed. During this time, I contacted both MoneyGram and...
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