In December 2022, we purchased a Mini Cooper for my spouse. At just over 13,000 km, I received a warning indicating that both the front and rear brake pads were worn out. When I visited the Borusan İstinye Mini service center, I was told this was normal and that despite the car still being under warranty, the replacement would not be covered and would require payment.
As someone with extensive experience using various cars, including a 2016 Mini Cooper, I have never had to replace brake pads before 40,000 km. Given that brake pad issues are widely known to be a recurring problem in BMW Group vehicles, I find it unacceptable that this repair is not covered under warranty. I demand that the brake pads be replaced free of charge under the warranty. This issue needs to be resolved promptly to maintain customer trust in the brand.
On September 24, I took my Mini Cooper to the authorized service center for a rear brake pad replacement warning. I was informed that the front brake pads would soon need replacement as well, so I agreed to replace them to avoid future inconvenience. Afterward, I noticed the brakes were slightly bet...
I took my Mini Cooper to a BMW Borusan service center and specifically requested that the motor not be washed under any circumstances. Despite my clear instructions, the service team ignored my request and washed the motor. Additionally, I noticed scratches on the right side of the car after the ser...
My 2024 MG ZS Luxury Plus is currently at 19,000 km and is under maintenance at the authorized service center Samsun Asal Otomotiv. Four days ago, while driving, I noticed a constant whistling (squealing) sound — it stops when I apply the brakes. When my vehicle was at 11,300 km, I had brought it in...
I purchased my BYD Seal U DMI brand-new from the Mepa dealership in Istanbul. From the very first day, I noticed a knocking sound from the front suspension. The car is currently at 19,000 km and still under warranty. Whenever I drive over uneven roads, the noise persists and has become very frustrat...
On June 24, 2022, I purchased a brand-new Alfa Romeo Veloce from Beylikdüzü Otokoç without any issues. However, since I live in Bursa, I’ve had to deal with Bursa Mengerler Alfa Romeo Service, which has been nothing but frustrating. During my first service, everything went smoothly, but in later vi...
Comments