I purchased my BYD Seal U DMI brand-new from the Mepa dealership in Istanbul. From the very first day, I noticed a knocking sound from the front suspension. The car is currently at 19,000 km and still under warranty. Whenever I drive over uneven roads, the noise persists and has become very frustrating.
I brought the vehicle to the service center, and the shock absorbers were replaced, but the problem was not resolved. When I returned again, I was told that the warranty did not approve any further repairs. Up to this point, I have not been charged, but my issue remains unsolved.
I have been waiting since February 2025 for this issue to be properly addressed. I demand that the necessary parts be replaced and the suspension noise on rough roads be completely eliminated under warranty. Customers should not have to endure ongoing defects on a nearly new car.
I purchased my BYD Seal U DMI from Kar Servisi in Istanbul in February. From the very first day, I noticed a constant noise coming from the suspension. In March, I took the car to the service center, and they confirmed that the shock absorbers needed to be replaced. However, they scheduled the repai...
My 2025 BYD Seal U DM-i, with only 6,000 kilometers, broke down during an intercity trip, leaving me deeply disappointed. The vehicle was first towed to the BYD Çavdarlı Authorized Service Center in Bursa, but since they couldn’t determine the cause of the malfunction, I had to arrange — at my own e...
On November 11, 2025, between 12:30 a.m. and 5:00 a.m., I experienced a very serious issue on the Istanbul European Highway with my BYD Seal U DM-i 2025 model vehicle. Even though the charging unit was at 25%, the car gave no warning or alert of any kind and suddenly came to a complete stop. The veh...
On Friday, August 29, while my 2025 BYD Seal was parked, another vehicle hit it, causing damage to the fender and bumper. On Monday, September 1, I brought the car to the Fiat Bilen BYD authorized service center in Toroslar, Mersin. The service team took photos, opened a case file, and asked me to b...
The horn on my BYD Seal DMI has not been working, and I’ve been waiting over a month for a replacement part. Yet, no one from BYD has contacted me, and my calls and complaints go completely unanswered. On top of that, my car shakes at speeds over 110 km/h, making it a serious safety concern. I’ve t...
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