On August 22, 2024, I transferred USDT to my MEXC account from another exchange, but I forgot to include the memo information required for the Toncoin network. As a result, the funds didn’t arrive in my account. I submitted a refund request, which was approved, but now MEXC is asking for additional documents.
Despite uploading the required photo twice, showing my ID and handwritten note, I keep receiving the error: "Your photo with ID and note does not meet the requirements. Please review the instructions and resubmit." However, they do not specify what’s wrong with the photo. I’ve filled out all the requested details, including my MEXC account information, application date, and signature, but the request is still rejected. I need MEXC to clearly communicate the issue and resolve this matter immediately.
I am extremely disappointed with the way Mexc is handling my issue. I recently made an online purchase and accidentally sent Tron (TRX) instead of USDT to the provided address. Thankfully, the recipient was honest and returned the Tron to my Mexc account. However, Mexc refuses to credit the refunded...
I attempted to transfer ELG coin from my b*** account to the MEXC Bitcoin trading platform, but the funds never arrived in my MEXC account. I filled out a refund form, and now I’ve been told that the funds will be returned to my b*** account by 2024.11.08. Are you kidding me? Why such a long wait un...
I made a refund request from Binance TR to my MEXC account, but the funds have not been returned. I’ve been trying for days to resolve the issue, submitting multiple requests to MEXC support. Unfortunately, every request I send is automatically rejected without any proper explanation. I have provid...
I have been a MEXC customer since 2022, but in 2024, I changed my phone number and haven’t used my account for a while. Now, I’m trying to log in, but I can’t access my account because my phone number isn’t updated. I followed the reset instructions exactly as MEXC requested, but they keep rejectin...
On December 28, 2024, I transferred 1,965,836.803054 WSM tokens from my OKX account to my wallet on MEXC Exchange using the BNB Smart Chain (BEP20) network. The transaction was successful on OKX, and I have the blockchain transaction ID to prove it: txid: 0xbf134a82b02180dc5eeef7d5ce42eb8c9e07b10c6...
