I am extremely disappointed with the way Mexc is handling my issue. I recently made an online purchase and accidentally sent Tron (TRX) instead of USDT to the provided address. Thankfully, the recipient was honest and returned the Tron to my Mexc account. However, Mexc refuses to credit the refunded amount to my wallet.
I submitted the official transaction ID (TxID) as proof of the refund, but Mexc Support flat-out rejected it. They now demand a video from the sender showing that the refund was made — something completely unreasonable since I no longer have any way to contact the person who sent it back.
Despite clearly proving the transaction through the blockchain TxID, Mexc continues to ignore my case and leaves me without my rightful funds. I am feeling completely helpless and unfairly treated. I urgently call on Mexc to correct this situation, credit my refunded Tron, and stop making impossible demands from users who are already trying their best to provide evidence.
I made a refund request from Binance TR to my MEXC account, but the funds have not been returned. I’ve been trying for days to resolve the issue, submitting multiple requests to MEXC support. Unfortunately, every request I send is automatically rejected without any proper explanation. I have provid...
I initiated a coin transfer from my MEXC account to my Binance TR wallet, and despite entering every detail correctly—including network, address, and MEMO—and receiving a “Completed” status from MEXC, the coins never arrived in my Binance TR account. I contacted Binance TR support, and they confirm...
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Recently, I was transferring funds from my Mexc account to another platform—still my own account—when I noticed I had accidentally entered the wrong wallet address. I immediately canceled the transaction before entering any SMS or email verification codes, yet the money was still sent out. This mak...
On August 22, 2024, I transferred USDT to my MEXC account from another exchange, but I forgot to include the memo information required for the Toncoin network. As a result, the funds didn’t arrive in my account. I submitted a refund request, which was approved, but now MEXC is asking for additional ...
