I Face Missing Dollar Balance on MEXC After App Update

I recently updated the MEXC mobile application following a new version release, and since then, my dollar balance has completely disappeared from my account. I had previously purchased dollars through the platform, and they were showing correctly in my wallet. However, after the update, my assets no longer appear, and I cannot access them in any section of the app.

What’s even more concerning is that the app behaves as if my account does not exist. This situation has caused me serious emotional distress and financial anxiety. I have invested real money into this platform, and now I am left without access to my funds or any clear explanation.

I urgently request that MEXC investigate this issue and restore my missing dollar balance immediately. Please provide a detailed explanation of what caused this problem during the update process and ensure the security of my account and assets going forward.

I expect a prompt resolution and clear communication from your support team. As a customer, I trust MEXC to safeguard my funds, and this issue must be resolved without further delay.