I recently updated the MEXC mobile application following a new version release, and since then, my dollar balance has completely disappeared from my account. I had previously purchased dollars through the platform, and they were showing correctly in my wallet. However, after the update, my assets no longer appear, and I cannot access them in any section of the app.
What’s even more concerning is that the app behaves as if my account does not exist. This situation has caused me serious emotional distress and financial anxiety. I have invested real money into this platform, and now I am left without access to my funds or any clear explanation.
I urgently request that MEXC investigate this issue and restore my missing dollar balance immediately. Please provide a detailed explanation of what caused this problem during the update process and ensure the security of my account and assets going forward.
I expect a prompt resolution and clear communication from your support team. As a customer, I trust MEXC to safeguard my funds, and this issue must be resolved without further delay.
I’m very frustrated with what just happened on MEXC. After logging out of the mobile app and signing back in, I was shocked to see that all of my assets were gone. My wallet shows a total balance of ₺0 across all sections — spot, funding, and futures. I checked the settings and confirmed that the “h...
On August 25, 2025, at around 23:53, the 16.45 USDT balance in my MEXC account suddenly disappeared. At that moment, I mistakenly entered my screen lock password three times incorrectly, which forced me to perform a password reset. After resetting my password and logging back in with the same email ...
I am a MEXC user with account number 081**997, and my funds have disappeared after KYC verification! Before completing KYC, I could see my assets without any issues. However, after logging out and back in, my balance now shows zero. I was given a 24-hour review period, but it has already been two da...
I had approximately $200 in my MEXC account, but when I checked the next morning, my balance had dropped to just $70. The last transaction I made was a $50 trade, and while I was in the middle of making another, I suddenly noticed that a large portion of my money had disappeared. I do not have a se...
I am currently unable to withdraw funds or open trades on MEXC, which is putting me at significant financial risk. I have open positions on MEXC and other exchanges that require adjustments, but due to this issue, I cannot make the necessary changes. This situation is unacceptable and has created un...