Mercedes Benz has been holding onto my 200,000 TL deposit for more than a month without giving it back. I sent the money on July 28, 2023, but I changed my mind and decided not to buy the vehicle. I've been trying to reach customer service and complain about this issue for 35 days, but I haven't received any response or refund yet. I'm thinking about taking legal action now.
On September 14, 2023, I went to the online store and made a deposit of one hundred fifty thousand Turkish lira in order to place an order for a Mercedes EQB. Despite the fact that I canceled my order on September 19, 2023, the deposit has not been returned even though it has been over two months si...
I bought a car online for 5.5 million TL. However, Mercedes-Benz still hasn't given me a refund of 400,000 TL for the other cars I reserved. It's been 35 days and they haven't even replied to my emails. I can never get a hold of anyone when I call. It's not right for a well-known brand to keep a cus...
I had reserved a car on the Mercedes Benz online site but cancelled it right after. The cancellation email had been sent to me on 16.10.2023. The 200000 TL fee deposited as the reservation fee for this canceled order has still not been refunded. Even though I registered with customer service 4 times...
I put 2,604,000 liras into the Mercedes-Benz account this morning, on December 10, 2023. I was supposed to receive the vehicle invoice within an hour, but it wasn't given to me even though it was held for two business days. I don't have a car or any money. The only person you can talk to is the cust...
Mercedes. I made a reservation to order a vehicle from the online store. Later, they could not change the order because I wanted to transfer the vehicle to my wife. They canceled and placed a new order. 35 days have passed and 50,000 TL has still not been refunded. We constantly communicated its urg...
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