Mercedes-Benz Türkiye Does Not Refund My Deposit
I bought a car online for 5.5 million TL. However, Mercedes-Benz still hasn't given me a refund of 400,000 TL for the other cars I reserved. It's been 35 days and they haven't even replied to my emails. I can never get a hold of anyone when I call. It's not right for a well-known brand to keep a customer's deposit and make it worth less when prices are going up. Their customer communication is already terrible. I think there's a ton they could learn about customer service from companies like Apple.
Dear Customer, We are pleased to assist you with any matters you may need regarding our products and services. We would like to inform you that we cannot respond to your request on this platform regarding the matter you mentioned. We kindly ask you to convey all your requests and complaints to us. Best regards, Mercedes Benz Automotive Trade and Services Inc.
