Despite Payment, Mercedes-Benz Has Not Delivered My Vehicle for Days
I put 2,604,000 liras into the Mercedes-Benz account this morning, on December 10, 2023. I was supposed to receive the vehicle invoice within an hour, but it wasn't given to me even though it was held for two business days. I don't have a car or any money. The only person you can talk to is the customer service representative, and they just keep saying the same things again and again. Mercedes-Benz is such a letdown, it feels like all the money and the car just disappeared. This situation is so frustrating.
Dear Valued Customer, We are happy to assist you with any matters you may need regarding our products and services. We would like to inform you that we cannot respond to your request on this platform regarding the subject you mentioned. We kindly ask you to convey all your requests and complaints to us. We will carefully review all the matters you convey to us and get back to you as soon as possible. Sincerely, Mercedes Benz Automotive Trade and Services Inc.
There is neither a caller nor a solution. They took the money and haven't given the car for 4 days. They are not issuing the invoice.
