I purchased a pair of Mavi Lisa jeans from the Mavi store in Kahramanmaraş Piazza AVM around April or May 2025. After approximately 2–3 months of use, abrasions and tearing began to appear, especially around the belt area and the edges of the back pockets, which I do not find normal for this short period of use. Due to this problem, I took the jeans to the same Mavi store and requested that they be examined and exchanged. However, I was informed that the issue was considered “user error,” and my request for an exchange was rejected, which I find unacceptable given the short usage time and the areas where the tearing occurred. I request that my Mavi Lisa jeans be re-evaluated and that a product exchange be provided. I expect this unjust “user error” assessment to be corrected and my grievance to be resolved.
I sent my jeans, which tore at the crotch, to the Mavi store for inspection under the “Tearing & Wear” complaint. However, I was informed that there was no manufacturing defect and that an exchange or refund could not be made. The jeans were not damaged due to wear but tore along the seam. I used th...
In May 2024, I purchased a pair of jeans from the Mavi store for ₺1200. Despite wearing them for a very short time, the fabric in the crotch area tore. I took the jeans to the Mavi store along with my receipt, and they were sent for inspection under complaint number 1002729523. However, even after 1...
I purchased several shirts from Mavi, trusting the brand’s quality, but one of them tore at the elbow area while the others developed noticeable color fading. I have always washed and used the products according to the care label instructions. I reported the issue to a Mavi store, and the items were...
I live in Bartın and purchased two pairs of jeans from Mavi Jeans 13 days ago. One of them has a defect on the right leg due to a cutting error, making it a faulty product. Unfortunately, I’ve lost the receipt, but I noticed the defect today when I wore them and immediately took them off. I’m reques...
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