On November 25, 2025, at around 3:53 a.m., I attempted to purchase a membership in the Matchpub app using my Nays card. During the transaction, the system displayed an error, so I assumed the payment had failed and continued the purchase by switching to a different card. However, when I later checked my account activity, I noticed that $8 USD had still been charged to my Nays card for this first transaction that showed an error.
There is no invoice or transaction record generated by Google Play for this charge. Since the transaction showed an error, it does not appear in the system, and I was asked to provide a Google Play invoice, which I am unable to do because no invoice exists. Despite clearly explaining this situation in both in-app support requests and emails, no solution has been provided and I have not received any assistance. My Matchpub account is registered under the email address o****************@gmail.com**.
I request a refund of the $8 USD charged to my Nays card. If a refund cannot be issued for any reason, I request that 1,000 coins be credited to my account instead as compensation.
On December 20, 2025, at 7:47 p.m., I purchased 2,000 coins through the Matchpub app using Vodafone mobile carrier billing. The charge was successfully applied to my phone line/account, and the payment was completed, but the 2,000 coins I purchased were not credited to my account. I have never exper...
On October 20, 2025, I made a payment through the Matchpub app on my iPhone 13 Pro using my credit card. An amount of 249 TL was deducted from my account, and I received a “transaction successful” message during the process. However, the purchase did not reflect in the app, and the content I paid fo...
On Monday, October 20, 2025, I purchased coins twice through the Matchpub app via the App Store. Although the payments were deducted from my account, the coins I purchased were not transferred to my Matchpub account. I contacted customer support regarding the issue, but no solution was provided. I ...
On August 9, 2025, I purchased 100 tokens on MatchPub using the mobile payment method. The payment was successfully deducted from my account, but the tokens were never credited to my profile. This is the first time I have experienced such a problem, as I have never had issues with token purchases b...
I am experiencing a serious issue with the Matchpub app, where I am being charged for a package I never purchased. I never approved or completed any transaction for the package in question, yet the system continues to demand payment as if I did. This is both misleading and unacceptable. Despite not...
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