On October 20, 2025, I made a payment through the Matchpub app on my iPhone 13 Pro using my credit card. An amount of 249 TL was deducted from my account, and I received a “transaction successful” message during the process. However, the purchase did not reflect in the app, and the content I paid for was not added to my account.
I contacted the app’s customer support for a solution, and they told me I would receive a response within 48 hours. However, no solution has been provided so far.
I request that the purchase be completed and fully added to my account without any missing items.
I made a mobile payment on MatchPub, expecting to receive the coins I paid for, but they never arrived! I completed the transaction successfully, and ₺229.99 was deducted from my bank account, yet my balance still shows nothing. This is completely unacceptable—if a platform takes payment, it must d...
On Monday, October 20, 2025, I purchased coins twice through the Matchpub app via the App Store. Although the payments were deducted from my account, the coins I purchased were not transferred to my Matchpub account. I contacted customer support regarding the issue, but no solution was provided. I ...
I am experiencing a serious issue with the Matchpub app, where I am being charged for a package I never purchased. I never approved or completed any transaction for the package in question, yet the system continues to demand payment as if I did. This is both misleading and unacceptable. Despite not...
On August 9, 2025, I purchased 100 tokens on MatchPub using the mobile payment method. The payment was successfully deducted from my account, but the tokens were never credited to my profile. This is the first time I have experienced such a problem, as I have never had issues with token purchases b...
On April 2, 2025, my card was charged five separate times by Matchpub without my knowledge or consent. The total amount withdrawn was unauthorized. I have never signed up for Matchpub, nor have I ever downloaded the app on my phone. I was completely unaware of these charges until I checked my bank s...
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